For repairs, under the warranty or otherwise, of writing instruments or other items purchased from Sakura Fountain Pen, the customer service must be notified. The customer will then receive by e-mail the procedure to follow.
For each repair, a flat-rate postage and administration cost of 7 euros is charged, even if the item is still under the warranty of the relevant brand. If the repair entails any costs, the customer will first be informed so that he can then decide whether or not to have the repair carried out. The estimated period for normal repairs is between 4 and 6 weeks. The customer will be notified when the repair is completed and is ready for dispatch. The repair period for collector's items or limited pieces from Japan or Russia can be up to 6 months or more depending on the particular repair to be carried out. For this type of repair, the transport and insurance costs shall in all circumstances be charged to the customer.