Orders, payment, delivery
You can order products from the Boutique online. To do this, just follow the instructions of the webshop. Your order is recorded when you receive a confirmation e-mail. The order, payment, and shipping of Gallery collector's items will be discussed with you.
Your payment is handled securely by Ingenico (formerly Ogone).
Ingenico is a payment platform that protects your payment data. The Sakura Fountain Pen Gallery has no access to this data.
DIPLOMATIC CARD COMPANY
Holders of a Diplomatic Card Company card can buy tax-free in our shop. Please send an e-mail prior to your order.
SHIPMENTS OUTSIDE THE EUROPEAN UNION.
For shipments outside the European Union, no VAT is charged. The amount is automatically adjusted during the order process when you indicate your country of destination.
Your order from the Boutique is normally delivered in the Benelux 2 to 5 working days following receipt of your payment. For other destinations in the world, the delivery may be 5 to 14 working days. Boutique items are sent by B-post or by DHL. If the item is not in stock, we will order it for you and you will receive a message specifying the scheduled delivery date. Generally speaking, this takes no longer than 1 or 2 weeks. However, the order process can take somewhat longer for orders of Japanese pens. In this case, you will receive a message specifying the scheduled delivery date. You will also receive an e-mail when your order leaves our workshop.
If you are away from home, you can give a different shipping address: e.g. the address of your workplace or a family member!