Orders, payment, delivery

ORDERS

You can order products from the Boutique online. To do this, just follow the instructions of the webshop. Your order is recorded when you receive a confirmation e-mail. The order, payment, and shipping of Gallery collector's items will be discussed with you.
 

PAYMENT

Your payment is handled securely by Ingenico. 
Ingenico is a payment platform that protects your payment data. Sakura Fountain Pen Gallery has no access to this data. Please note that the transaction amount is charged directly to your credit card at the time of the transaction.
 

DIPLOMATIC CARD COMPANY 

Holders of a Diplomatic Card Company card can buy tax-free in our shop. Please send an e-mail prior to your order.
 

SHIPMENTS OUTSIDE THE EUROPEAN UNION.

For shipments outside the European Union, no VAT is charged. The amount is automatically adjusted during the order process when you indicate your country of destination. 
 

DELIVERY

Your order from the Boutique is normally delivered in the Benelux 2 to 5 working days following receipt of your payment. For other destinations in the world, the delivery may be 5 to 14 working days. Boutique items are sent by B-post or by DHL. If the item is not in stock, we will order it for you and you will receive a message specifying the scheduled delivery date. Generally speaking, this takes no longer than 1 or 2 weeks. However, the order process can take somewhat longer for orders of Japanese pens. In this case, you will receive a message specifying the scheduled delivery date. You will also receive an e-mail when your order leaves our workshop.
 

NOTE: 

If you are away from home, you can give a different shipping address: e.g. the address of your workplace or a family member!
 

To the FAQ overview

Practical info

Enjoy our 24/7 webstore !
Worldwide shipping!
Shipping fee.
 

All practical info

VISIT OUR BOUTIQUE !
Koning Albertstraat 72b
3290 Diest - Belgium
Opening hours

Contact us
Catherine Van Hove
+32 486 80 95 96
catherine@sakuragallery.com

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