FAQ
Backorders
Collect your order in Diest
Contact
Shipping Policy
SHIPPING FEE
Shipping has become very expensive, but we keep shipping rates reasonable. You can choose between Bpost and DHL at the end of the order process. The shipping charges will be shown for your country or region. Any import duties and taxes must be paid by the customer.
- Delivery by DHL: 1 to 3/5 working days
- Delivery by Post Office: 1 to 20 working days.
- When shipping ink, we ensure everything is packed securely. We guarantee our products and shipping service, but we can not refund or replace ink samples or ink bottles that have been spilt due to extreme temperature fluctuations (freezing) or cabin pressure during long-distance flights. These are external factors beyond our control.
Diplomatic purchase
As a member of the Diplomatic Card network, Sakura FP Gallery is pleased to extend exclusive tax-free shopping privileges to all Diplomatic Card holders. Whether you visit our shop in person or prefer the convenience of our online webshop, we ensure a seamless, VAT-free experience. For online purchases, please contact us before your purchase so we can explain the necessary arrangements. If you require any assistance, our team is at your disposal.
Opening Hours
We are super happy to welcome you to our shop in Diest!
Payment
Please note that the transaction amount is charged directly to your credit card at the time of the transaction.
* VAT
Individuals
Shipments within Europe: the VAT amount is adjusted when you enter your shipping country or log in to your account.
Shipments outside the European Union are VAT-free. The amount is automatically deducted when you select your shipping country or log in to your account.
EU-based Companies
EU-based companies with a valid VAT number, the Reverse Charge Mechanism will be applied, and VAT will be set to 0%
Repairs
Return
- When we ship ink, we ensure everything is packed securely. We guarantee our products and shipping service, but we will not refund or replace ink samples or ink bottles that have been spilt due to extreme temperature fluctuations (freezing) or cabin pressure during long-distance flights. These are external factors beyond our control.
Warranty
Under the law of 21 September 2004 concerning the protection of consumers in the case of the sale of consumer goods, consumers have legal rights.
Each item is subject to the legal warranty from the date of purchase by the first owner. These rights are not affected by any commercial warranty.
- To make a claim on the warranty, the customer must be able to submit the proof of purchase.
- For items that were purchased online and delivered to the customer's home, the customer must first contact the Sakura Fountain Pen Gallery customer service and then send back the item at their expense and risk.
Any and all nonconformities must be reported within 1 month following the observation thereof. Beyond that date, any entitlement to repair or replacement shall lapse.
- The warranty never applies to any defects caused by accidents, neglect, falls, abnormal or incorrect use, use of the item for purposes other than the purpose for which it was designed, failure to follow the instructions for use or the manual, adjustments or changes to the item, aggressive use, poor maintenance or abnormal or incorrect use.
- Furthermore, it does not apply to items with a shorter service life or wearing parts.
Any defects that appear after a period of 6 months following the date of purchase or, where appropriate, of delivery shall not be construed as latent defects, subject to proof to the contrary by the Customer.
- The warranty is not transferable.
How to use this website
Coupon Codes and Gift Cards
1. Create an account. Without an account, the code can not be linked to a customer.
2. Add the coupon code and gift cards to your cart BEFORE you proceed to check out
a. Click the VIEW CART at the end of your shopping list
b. Fill out the coupon code or gift card
c. Proceed to checkout/pay
3. Hereafter, you can continue to proceed to checkout.